Returns & Exchanges
At SharkNinja, we stand behind the quality of our home appliances and offer a 60-day money-back guarantee to ensure you are completely satisfied with your purchase. If your product does not meet your expectations, you can return it for a full refund of the purchase price, excluding shipping and handling fees.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and confirm your eligibility.
Prepare the Package
Securely pack the item in its original packaging, including all accessories, manuals, and components that were included in the box.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, ensuring any old shipping labels are covered.
Ship and Track
Drop off your package at the designated carrier location and keep your tracking receipt; your refund will be processed within 10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing